If you have tried all the above fixes and the error persists, escalate to your ERP vendor’s support team. Provide them with:
Review the output HTML report for any flagged errors regarding invalid accounts, missing encumbrance flags, or broken hierarchies. How to Resolve the Error
: Ensure the Workflow Background Process concurrent program is scheduled to run periodically (e.g., every 5 to 15 minutes) for Purchasing item types. app-po-14160 document action not completed successfully
Based on extensive troubleshooting logs and vendor documentation, the following are the verified root causes of :
Submit the PO for approval again. Once it returns to a clean status, execute the cancellation or control action via Tools > Control . Resolution 3: Execute PO Reset Scripts for Stuck Workflows If you have tried all the above fixes
To minimize the recurrence of this error in your Oracle EBS environment, implement these proactive measures:
Run the following query to check if the workflow associated with the document has errored out: If the workflow diagram indicates a routing failure,
Navigate to > Setup > Purchasing > Document Types .
If the workflow diagram indicates a routing failure, verify the HR data for the users involved: Ensure the employee has an active HR assignment.
When Oracle EBS displays this error, the system is typically halting the document workflow due to one of the following underlying issues: