The error is a right of passage for Motorola power users. For 80% of users, the fix is simply patience seven days with a SIM card inserted. For the remaining 20%—especially those with carrier-branded flagship devices—the fix is to return the phone and buy a factory-unlocked model.
Connect your phone to a computer equipped with ADB and Fastboot drivers.
At 2 AM, Leo sat on the floor, back against the wall, the phone in his lap. He opened the Motorola forums. A support agent named "MotoAgent_Jess" had replied to a thread from 2023: oem unlock greyed out motorola top
Brand new or recently factory-reset Motorola devices require continuous internet connection to ping Motorola servers and register eligibility. : Resolves automatically over time. Carrier Sim-Locking
: The device must "phone home" to Motorola's servers to whitelists your specific IMEI for unlocking. The error is a right of passage for Motorola power users
If you have tried the waiting periods and factory resets with no success, the issue is likely a permanent hardware-level restriction imposed by your carrier or by the device's original OEM.
Navigate to > Privacy > Advanced > Motorola Privacy . Turn ON all available options. 2. The "Waiting" Method (Most Common Fix) If you just bought the phone or just reset it: Sign in to your Google Account . Keep the phone connected to stable Wi-Fi or mobile data. Connect your phone to a computer equipped with
OEM Unlock Greyed Out on Motorola: Top Fixes & Troubleshooting Guide
Yes, performing a factory reset can reset the internal clock that tracks the waiting period. This is why it's best to perform a factory reset before you start your 7-day wait for the cleanest results.
: After the 72-hour or 7-day window has passed, restart the device to refresh the Developer Options menu. Comparison of Potential Fixes OEM-unlock-option-greyed-out - English Motorola 10 Feb 2024 —