The Hardware Information Does Not Match With Your Dongle Please Contact Autodata Jun 2026

Right-click the driver and select . Restart your computer.

: If using a virtual dongle (common in version 3.45), the "AuDaS0 Virtual Device" may have an exclamation mark or failed to start. Regional Settings

A faulty USB port or a loose connection prevents the computer from reading the dongle correctly. Right-click the driver and select

If none of the above steps work, the issue is likely a firmware mismatch or a defective dongle. You must contact Autodata support directly. To speed up the process, have the following information ready:

: The dongle may be programmed for a specific version of Autodata that does not match the version currently installed. Regional Settings A faulty USB port or a

typically indicates a synchronization failure between the Autodata software license and the physical (or virtual) security dongle

The USB dongle relies on specific drivers (often Sentinel HASP or Aladdin drivers) to communicate with Autodata. If these drivers become corrupted after a Windows update, the software cannot read the dongle correctly. 3. USB Port Issues To speed up the process, have the following

: If the hardware key isn't recognized, download and reinstall the latest Sentinel protection drivers from the official support channels

You recently replaced your computer's motherboard, hard drive, or processor.

A recent Windows update or driver update for your USB controllers might have changed how the computer identifies the dongle. 2. Using the Wrong USB Port

If a Windows update broke the link, resetting the local license registration files might force the software to re-read the dongle.