Before coding, you must decide between a "Package" and a "Migration":
While addons offer power, they require responsibility. zammad addons
Zammad addons are typically Ruby on Rails engines that hook into the core application. They interact with the system via defined APIs and can modify the database schema, user interface, and backend logic. Before coding, you must decide between a "Package"
The "interesting story" behind Zammad add-ons is rooted in its open-source philosophy: major features often start as for specific clients and eventually graduate into the standard free version for everyone. The Evolution of Add-ons The "interesting story" behind Zammad add-ons is rooted
The true power of Zammad is that you are not limited to what others have built. You can create custom packages for your specific needs.
Zammad releases major updates twice a year. An addon written for Zammad 4.0 will work on Zammad 6.0. Always check the zammad_version requirement in the manifest.
: These are standalone files containing custom code, assets, or database migrations that can be installed through the Package Management area Popular Community & Third-Party Add-ons